FAQ's
Orders & Payments
We accept a wide range of global and local payment options, including MasterCard, Visa, Maestro, and American Express. Additionally, we partner with some of South Africa's most trusted payment providers such as Payfast, Payflex, and Paygate
At present, for security reasons, we do not accept orders via phone call. Our website offers secure payment, so all orders will need to be completed through this channel.
Yes, Jekyll & Hide products can be found in over 150 stores worldwide. These stores can be found via the below link:
At present, we do not deliver to PO Box addresses.
You can read more below.
https://www.jekyllandhide.co.za/pages/delivery
For more info please contact us directly.
Jekyll & Hide does not cover duties or taxes for international orders. These charges will be calculated by your country’s customs department and will need to be paid upon your order’s arrival. Please note that we do not control the duty rates for different countries. If you're unsure of the rates in your region, we recommend researching the customs policies specific to your country.
For any questions, feel free to contact us.
As long as your order has not yet shipped, we can cancel and refund you in full. Please contact us at info@jekyllandhide.co.za or give us a call at +27 21 447 6830
Product Info
Jekyll & Hide offers a 1 - year guarantee on all products, this covers any material and/or manufacturing defects.
Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.
Please ensure you register your purchase below:
https://www.jekyllandhide.co.za/pages/register-your-jekyll-and-hide-product
RFID protection can be found in all of our products, you can read more here:
Jekyll & Hide’s leather is a hand-picked, tough and resistant full-grain cow leather, which is beautiful, long-lasting and tanned using a traditional and natural vegetable tanning process.
Full-grain is the strongest and most durable type of leather and is designed to resist moisture and look more beautiful over time. We are committed to the principles and practices that require respect for animals and the environment that allow for the production of our leather products. Hence, no harmful chemicals are used during the tanning process.
All the leather we use is a by-product of the food industry.
None of our items are mass produced and they are meticulously hand-crafted with each component undergoing vigorous testing so you can rest easy when you invest in a piece of Jekyll & Hide.
You can read more below:
Yes, Jekyll & Hide bags are naturally water resistant due to the leather we use, but like our skin, pollution, hot weather and rain will all try to strip leather of its natural oils.
We recommend applying a leather cream or nourishing treatment every 3 months to maintain the leather's natural water resistance and keep it in excellent condition.
You can learn more here:
What materials are vegan leather items made from?
Many vegan leather products are made from synthetic materials like PVC or PU, both of which are forms of plastic. However, new developments have introduced vegan leather alternatives made from natural sources like pineapples (Piñatex), mushrooms, coconuts, and even coffee.
Is vegan leather biodegradable?
Plant-based vegan leathers are generally more biodegradable than plastic-based versions, but the degree of biodegradability depends on the material. Plastic-based vegan leathers, such as those made from PVC, can take over 450 years to decompose, whereas traditional leather can take 40-50 years, depending on how it's processed.
You can read more here.
https://www.jekyllandhide.co.za/pages/sustainability-statement
Repair and care
If you feel your Jekyll and Hide item has developed a fault, please email us at info@jekyllandhide.co.za
All Jekyll and Hide items are sold with a 1 - year warranty cover against possible defects in materials and craftsmanship. The item is only covered under the warranty with a valid proof of original ownership and product info, indicating the date and location of purchase.
Once we receive your item, we will inspect it and if we are satisfied that it is defective in materials or workmanship, we will repair the items at our expense and return it to you free of charge.
This is, of course, subject to the item being within our 1 - year guarantee.
The return of the repair will be the customer’s responsibility until it reaches us. If we are unable to repair your item, we reserve the right to replace it with the same or similar product.
If your item is not covered under our guarantee, we will notify you and send you a price to repair.
Jekyll & Hide offers a 1 year guarantee on all products, this covers any material and/or manufacturing defects.
Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.
Please ensure you register your purchase below:
https://www.jekyllandhide.co.za/pages/register-your-jekyll-and-hide-product
Returns & Exchange
You can read more about our exchange policy below:
You can read more about our returns and refunds below:
Should we need to send out a replacement item due to a fault or incorrect delivery, we will pay for the item to be sent to you, as well as for the return.
For your own security, we do recommend using a recorded delivery service when sending goods to us.
Please note that the returned product will not be accepted unless accompanied by a copy of your order confirmation email.
You can read more about this process here - https://www.jekyllandhide.co.za/pages/returns-and-repairs
Please can you contact us with your order number and the fault.
https://www.jekyllandhide.co.za/pages/contact-us
Should we need to send out a replacement item due to a fault, we will pay for the item to be sent to you, as well as the return of the faulty / incorrect.
For your own security, we do recommend using a recorded delivery service when sending goods to us. Please note that the returned product will not be accepted unless accompanied by a copy of your order confirmation email.
You can read more about this process here:
https://www.jekyllandhide.co.za/pages/returns-and-repairs
It typically takes between 5-8 working days for a refund to complete, dependent on your bank/card issuer.
You can read more below:
Shipping & Tracking
Our worldwide shipping rates can be found here:
Yes, once you place an order, you will receive an order confirmation email, and when your order leaves our warehouse you will receive a shipment notification email which will allow you to track your delivery status online.
If you have not received your tracking details - please email us at info@jekyllandhide.co.za with your order number.
This will depend on where you are based, and on the delivery service you choose.
You can find out more here: https://www.jekyllandhide.co.za/pages/delivery
We generally require someone to be in as our couriers need a signature to confirm delivery.
If you are not in, our couriers will leave a calling card confirming that they've either left it with a neighbour, left it in a safe place, or when they will attempt to re deliver.
If you have any additional questions please contact us:
Yes, we currently offer worldwide shipping (with some exclusions)
More options and information can be found below, as well as during checkout.
You can find our approximate delivery times below, however a more accurate delivery time will be given to you during checkout.
Yes, you can, however this will need to be done before your order has left our warehouse, so please try and do this as soon as possible after placing your order.
Please contact us for more info: