1. Incorrect goods delivered

 An incorrectly delivered product can be returned and a full refund requested on the condition:

  • you log a return by sending us an e-mail within 7 days of delivery receipt (e-mail to info@jekyllandhide.co.za)
  • it is undamaged, unused and in original packaging, with stickers and seals still attached;

The entire amount of the delivery and return cost will be for Jekyll & Hide’s account. 

  1. Damaged goods

 If you received a damaged or defective product you can request a refund on the condition:

  • you log a return by sending us an e-mail within 7 days of delivery receipt (e-mail to info@jekyllandhide.co.za)
  • it is unused and in original packaging, with stickers and seals still attached;

The entire amount of the delivery and return cost will be for Jekyll & Hide’s account. 

  1. Unwanted goods

 You can return a product that is unwanted and request a refund on the condition:

  • you log a return by sending us an e-mail within 7 days of delivery receipt (e-mail to info@jekyllandhide.co.za)
  • it is undamaged, unused and in original packaging, with stickers and seals still attached;

If goods are unwanted, the delivery and return delivery cost will be for the customer’s account. 

  1. The return process

If the Goods have been approved for return, we will notify you and arrange for our couriers to collect the item from you.

In the event you prefer to post the goods we will only be held responsible once we physically receive such goods. Goods need to be sent to International Colours, PO Box 51675, Waterfront, 8002

All risks pertaining to the goods posted to us this way will be for your account.

If goods are damaged or incorrectly delivered you will be credited or refunded for the postage and or shipping costs incurred.

If the postal service or Courier Company (other than our own courier) loses the returned parcel the onus will be on the sender to resolve the issue of the lost parcel with their service provider of choice.

If you are returning Goods via courier or post office please package it carefully so that it does not become damaged en-route. Please include the Returns Request Number and a copy of your original invoice with your return.

All credits will only be passed once we are in possession of the products in question. 

  1. Returns from outside of South Africa

On unwanted goods the customer will bear all costs (including postage and duties) related to returns from any country outside of South Africa.