Changed Your Mind?

No problem. Log your return within 30 days of delivery and we’ll arrange for our courier to collect it. Once we receive the item, we’ll refund the purchase price, less the collection fee above. Refunds go back to your original payment method, typically within 5 working days of us receiving the item.

Wrong Item Delivered?

Our mistake — email us within 30 days and we’ll collect the incorrect item and deliver the right one at no cost to you.

Damaged or Defective?

Email us within 30 days of delivery with a photo of the issue and we’ll collect the item at our cost. Once we’ve inspected it, we’ll repair or replace it, or refund you in full. This sits alongside our 1-year guarantee and your rights under the Consumer Protection Act.

Our 1-Year Guarantee

Every Jekyll & Hide product is covered by a 1-year guarantee against defects in materials and craftsmanship. If your item develops a fault, email us at info@jekyllandhide.co.za with your proof of purchase and we’ll repair it free of charge — or replace it with the same or a similar product if it can’t be repaired. If a fault appears after the guarantee period, we’ll gladly quote you for a repair.

The guarantee covers manufacturing faults. It doesn’t cover the natural ageing of leather, normal wear and tear, or damage caused by accidents, misuse or exposure to extremes such as solvents or prolonged soaking. Damage caused by airlines must be claimed from the airline at the time it occurs.

The Return Process

The simplest way is to let us arrange collection — our courier will pick the item up from you, and it’s our responsibility from the moment it’s collected.

If you’d rather post it yourself, send it with your returns request number and a copy of your invoice to: International Colours, PO Box 51675, Waterfront, 8002. Posted returns remain your responsibility until they reach us, so we recommend a tracked service and careful packaging. If the return is due to our error or a fault, we’ll refund your postage.

Refunds and credits are processed once we’ve received and inspected the item.

Returns From Outside of South Africa

For unwanted goods returned from outside South Africa, all return costs (including postage and duties) are for the customer’s account. For faulty items, contact us first and we’ll find the best solution.