Incorrect goods received 

 

If you received the wrong item, please return the item by: 

 

  • Logging the return via an email to [email protected] within 7 days  
  • Please ensure the item is unused and in its original packaging, with stickers and seals still attached 

 

The full delivery and return cost will be on Jekyll & Hide’s account. 

 

Damaged goods 

 

If you received a damaged or defective product, you can request a refund on condition that: 

 

  • A return is logged via email to [email protected] within 7 days  
  • The item is undamaged, unused and in its original packaging, with stickers and seals still attached 

 

The full delivery and return cost will be on Jekyll & Hide’s account. 

 

Unwanted Goods 

 

You can request a refund for an unwanted product on condition that: 

  • A return is logged via email to [email protected] within 7 days  
  • The item is undamaged, unused and in its original packaging, with stickers and seals still attached 

 

The delivery and return cost of unwanted goods will be deducted from the total refund amount:

  • R60 for a wallet or belt
  • R100 for a small bag
  • R250 for a big bag, jacket or pair of shoes.  

 

The Return Process 

 

Once the goods have been approved for return, we will notify you and arrange for our couriers to collect it from you. 

 

In the event you would prefer to post the goods, we will only be responsible once we are in possession of such goods, which must be sent to: 

 

International Colours, PO Box 51675, Waterfront, 8002 

 

All risks and costs pertaining to goods posted in this way will be the customers’. 

 

If goods are damaged or incorrectly delivered, you will be credited or refunded for the postage and or incurred shipping costs. 

 

Unless you are using our courier company, goods lost in the return delivery process will be your responsibility.  

 

If you are returning goods via a courier or post office, please package it carefully so that it does not become damaged in transit. Please include the returns request number and a copy of your original invoice with your return. 

 

All credits will only be processed once we are in possession of the products in question. 

 

Returns From Outside of South Africa 

 

The customer will bear all return-related costs of unwanted goods, (including postage and duties) from any country outside of South Africa.